Privacy Policy

Manager and its contact information
Personal data processing manager: SIA "Vitāli Kristāli", registration Number 40203132637, legal address: Lugažu Street 14A - 19, Riga, LV-1045, Latvia.
Our contact information for any questions related to the personal data processing: Any questions related to the processing of personal data can be asked using using this contact information or by contacting our legal address.
By using the services of our online store and buying products there, you are agree to process and storage your personal data.
SIA "Vitāli Kristāli" (hereinafter - "we", "us", "our") undertakes to process only personal data that is necessary to carry out our activities, comply with regulations and contractual obligations, as well as to ensure legal interests. We process your personal data in accordance with applicable data protection laws, including the European Union (EU) General Data Protection Regulation and other laws governing the processing and protection of personal data.
We have taken all necessary technical and organizational measures to ensure the security of personal data, which ensures the protection of your personal data from accidental disclosure, exchange or other illegal data processing.

Personal data processing purposes
Signing up in our online store gives you an opportunity to receive relevant promotions and services, as well as to offer you other benefits and privileges. In order to register you in our online store, we need to process your first name, surname, telephone number and e-mail address.
In order to identify you as the buyer/recipient of the goods, issue an invoice, ensure the delivery of the goods and fulfill other obligations arising from the concluded agreement, we process your first name, surname, telephone number, e-mail address, residential address and billing information.
We process your name and email address to send you transaction information and administrative information such as registration or purchase confirmation, pending purchase reminder or product delivery details.
Please fill out the communications section of our website so we can answer your questions. You can contact our staff directly by phone or electronically. We process personal data that you provide voluntarily, such as first name, surname, telephone number and e-mail address, as well as other information provided by you. Your personal data will only be used to contact you and answer your questions, comments or suggestions.
To control the quality of customer service, organize the fulfillment of contractual obligations of the service and ensure products ordering by phone, a phone conversation can be recorded. The recordings of conversations are kept for no more than 3 (three) months, except for cases when they were requested by law enforcement agencies or criminal offenses were established. This service is provided by a telecommunications service provider that we have a cooperation agreement with.
We process your first name, e-mail address, phone number, purchase and website visit information to send you promotional materials, discounts or other special offers based on your interests, that you have given your perdition for. You can unsubscribed from that kind of promotional information any time by using unsubscribe option in your e-mail, changing your profile settings, deleting stored cookies, calling our info line +371 26828250 or by sending a request by email to
To participate in lotteries and contests we process your first name, last name, e-mail address and telephone number. By expressing your desire to participate in lotteries and contests, you agree to the processing of your personal data.
Incomplete purchase reminder
Please note that we will send you an e-mail to a technical support within 72 hours from the moment you have not completed your purchase from our online store to make sure you didn't have any technical issues at the time of purchase and to cancel your product reservation.

Personal data storage time
We will keep your personal data as long as is necessary to achieve the above processing purposes, unless longer storage time is required or permitted by applicable law. If data is processed based on your permission, it will be processed as long as your permission is valid, and it has not been withdrawn.
Personal data transfer
In order to fulfill our obligations to you, we may, if necessary, transfer your personal data to business partners (data processors) who perform the necessary data processing on our behalf, such as IT infrastructure developers, marketing agencies, leasing companies, courier services, payment systems managers, etc. These companies, in accordance with the law and our cooperation agreement, are obliged to protect your personal data and process it only in accordance with our stated purposes.
Upon request, we may transfer your personal data to the government and law enforcement agencies to protect your legitimate interests, while drafting, filing and defending legal claims.

Personal data processing place
We primarily process your personal data in the EU / EEA, and your personal data is not being sent or processed outside the EU / EEA, unless we process personal data using cookies. Find out more about the cookies we use and how to change your preferences here.

We do not process minors’ personal data. If we found out that we have received and processed personal data of minors, we will take appropriate action to delete this personal data.
Your rights to personal data processing
In accordance with the General Data Protection Regulation and the legislation of the Republic of Latvia, you have the right to:
1) get access to your personal data and receive information about their processing;
2) request the correction of incorrect, inaccurate or incomplete personal data or correct them yourself by logging into your profile;
3) delete your personal data (“be forgotten”), unless the law requires us to keep this data;
4) revoke the previously given consent to data processing;
5) restrict the processing of your data - the right to request that we temporarily stop processing all your personal data;
6) request a copy of your personal data in electronic format and the right to transfer this data to another manager (data transportation);
7) contact the State Data Inspectorate. You can submit a request for the implementation of your rights by filling out the form in person in our store at the address: Aspazijas bulvāris 24, Riga, LV-1050, by presenting an identity document (passport or ID card), or by sending an electronic request using a secure electronic signature.

We may make changes to this Privacy Policy at any time without prior notice. The amendments come into effect after they are published on the website. You are responsible for periodically reviewing this Privacy Policy to be aware of changes.

This Privacy Policy was last modified on June 29, 2020.