Terms of Ordering

Orders can be placed in the online store: www.vitalikristali.lv Contact information of our online store: Lugažu street 14A - 19, Riga, LV-1045, Latvia, tel. number: +37126828250, e-mail: info@vitalikristali.lv. Before using the website and the online store www.vitalikristali.lv, please read these terms and conditions carefully (hereinafter - the Terms and Conditions).

1.1. In accordance with these Terms, SIA "Vitāli Kristāli" (hereinafter - the Seller) sells goods placed in the www.vitalikristali.lv online store on the website (hereinafter - the Internet store). The buyer buys and accepts the product according to the assortment, which indicated on the Internet shop website (hereinafter - order). Ownership of the product passes to the buyer on the day of full payment and receipt of the purchase price of the product.
1.2. SIA "Vitāli Kristāli", registration No. 40203132637, Legal address: Lugažu Street 14A - 19, Riga, LV-1045, Latvia, tel. number: +37126828250 (hereinafter - the Seller), provides the content available on www.vitalikristali.lv and provides services in accordance with these Terms.
1.3. By making a purchase in the Online Store and agreeing to these Terms, the buyer confirms that they are a working-age person and have provided the truthful data necessary for the performance. If the buyer is a legal person, a duly authorized person shall act on its behalf. The buyer confirms that they will use the Internet store in accordance with regulatory enactments, only in an authorized manner. In case of any violation of the Terms or regulatory enactments, the Seller has the right to immediately withdraw from the agreement on the purchase made by the buyer and / or deny the buyer the use of the Online Store page.
1.4. If the Buyer orders and buys the goods offered in the Online Store and uses other services of the Seller, it is considered that the Buyer has read and unreservedly agrees with the Terms as well as the terms of the distance contract and undertakes to comply with them.
1.5. A distance agreement (hereinafter - the Agreement) is concluded between the Seller and the buyer, who places an order and makes a purchase in the online store. The Agreement enters into force at the moment when the Buyer has placed the order by means of distance communication and has received from the Seller confirmation of the order placed by e-mail or telephone. The order and the acknowledgment of receipt shall be deemed as received when they can be accessed by the person to whom they are addressed. The contract is valid until its performance, which is until the delivery of the order goods. The agreement applies to all orders and purchases made at the Online Store.
1.6. The Seller does not keep the concluded Agreements of the goods and services purchased in the Online Store; they are available to the Buyer every time before making the purchase.
1.7. The Seller reserves the right to unilaterally change and supplement the Terms at any time without notice by publishing them on www.vitalikristali.lv. The Buyer is subject to the Terms and Conditions in force at the time of ordering goods and services. Before making each purchase, the buyer is obliged to read the Terms and Conditions of the Online Store, and the buyer has the opportunity to save them on a permanent storage holder or print them.

2.1. In the online store, all prices of goods are indicated in Euros, including value added tax in the amount specified in legal acts. The offered prices are valid at the time of ordering. By confirming the order in accordance with the order form, the buyer agrees to pay the price of the valid product.
2.2. The seller reserves the right to unilaterally change the prices of goods, set a special price for goods and services at any time without notice. Goods and services are sold at prices that are valid at the time of ordering goods and services and are published in the Online Store. If, for technical reasons, inappropriate or incorrect prices of goods are published on the Internet, the Seller shall inform the Buyer about it.

3.1. The buyer can buy goods placed in the online store. The goods can be purchased while they are located in the Internet store and while the goods are available in the Internet store or in the supplier's warehouse.
3.2. In case the buyer has placed an order and the product is out of stock, but due to technical reasons it is not possible to quickly remove it from the offer, the Seller informs the buyer by phone or in writing that the contract cannot be fulfilled or offers an analogous product. The Seller does not cover possible losses that may occur if the Buyer has placed an order for a product that is no longer in stock and the Seller has informed the Buyer about this circumstance within 14 calendar days.
3.3. The seller reserves the right to unilaterally change the product range and change the product specifications at any time without notice. Product descriptions use information and images provided by manufacturers.

4.1. You can place an order in the Internet store using the following link: www.vitalikristali.lv. The order can be placed by both already registered and unregistered buyers. You can use the product finder or the store category menu to find the product you want. Once the product and its quantity have been selected, the "Buy" button must be pressed to go to the "Shopping Cart" and press the "Place Order" button.
4.2. The next step will show information about the selected product and the price of the product, without delivery fee. Next, click the "Confirm order" button where the buyer will be asked to choose the desired method of payment and delivery.
4.3. Payment for the purchase is possible in the Internet bank or with a payment card online. For more information, see the section "Payment for the product".
4.4. In the next step, the buyer can choose the desired way of delivery of goods. For more information on delivery, see the "Delivery" section.
4.5. The amount of information to be entered depends on the chosen payment or delivery method. Clicking the "Continue" button will display an order summary with the total payment amount. In this step, if necessary, the buyer can correct the information provided.
4.6. By clicking the "Confirm order" button, the buyer agrees to purchase the selected product and undertakes to pay for the specified product and delivery price.
4.7. When ordering in the online store, the buyer undertakes to pay for the ordered goods and the provided service.
4.8. By placing an order, the buyer confirms that they have read these Terms.
4.9. If the buyer has provided their e-mail for communication, which is necessary for concluding a distance contract, the buyer will receive an order confirmation to the specified e-mail after placing the order. The buyer is obliged to check the information and data specified in the order. In case of discrepancy of information and / or data, the Buyer informs the Seller using the e-mail address of the online store: info@vitalikristali.lv or by calling the phone number: +37126828250. The buyer is obliged to clearly identify themself in order to make changes to the order. The buyer can save the order and the confirmation of its receipt on a permanent storage holder or print it out.
4.10. Upon receipt of the order confirmation, please check all information carefully. Changing the receiving address / delivery method after sending the shipment is a paid service (delivery fee depends on the new selected delivery method).

5.1. Delivery of the goods to the buyer is made in the manner chosen by the buyer. You can find out more about the possible type and delivery of goods in the section: "Delivery".
5.2. The goods are delivered in accordance with the price specified in the order and the price of the delivery service specified in the order.
5.3. Delivery of goods may be limited depending on the size and weight of the goods. Information about the possibility of delivery of goods can be found separately for each product in the Internet store.
5.4. In some cases, if several items are ordered in one order, some items may be delivered in a separate shipment. Information about it is available at the specific product on the website, or after placing the order, the staff of the customer service center will contact the buyer and inform them that the ordered goods will be received in separate shipments.
5.5. The buyer is obliged to be reached by e-mail and / or mobile phone number specified in the order to receive information about parcel delivery and / or agree with the supplier (courier) on delivery details (deadline, place) and other issues for order fulfillment.
5.6. If the goods are delivered by courier, before receiving the goods, the buyer must present an identity document - passport or ID card, as well as the order number or order confirmation. The goods are issued only to the buyer whose data is indicated in the respective product order. If the Buyer does not provide the order number or order confirmation, or an identity document, the Seller / courier of the goods delivery service has the right not to deliver the goods. Delivery of the goods to the buyer takes place in accordance with the bill of lading signed by the buyer.
5.7. The buyer's obligation, upon receipt of the goods, to visually assess the outside packaging of the goods. If defects are discovered, the Buyer has the right to refuse to accept the product and immediately inform the Seller about this fact, so that it is possible to replace the damaged product as soon as possible.
5.8. The order is considered fulfilled upon receipt of the goods. If the buyer has chosen to deliver the goods via a parcel terminal, the order is considered fulfilled at the moment of importation of the goods by the parcel terminal. If the buyer has chosen to deliver the goods to the desired address, the order is considered fulfilled with the delivery of the goods, which is confirmed by the buyer's signature on a document issued by the courier or in a specially designed device.
5.9. The seller is not responsible and does not compensate the buyer for any possible losses if the planned delivery time of the goods is delayed. If the planned delivery time of the goods is delayed and the buyer no longer wants to wait for the delivery of the goods, then the buyer has the right to unilaterally withdraw from the Agreement by notifying the Seller. In this case, the Buyer is not entitled to claim any compensation from the Seller. A normal term of delivery of goods is considered to be a term not exceeding 30 calendar days, except in cases when the Seller and the buyer have agreed separately on other terms of delivery of goods.

6.1. Before starting to use the product, the buyer is obliged to carefully read the instructions for use of the product and use the product only in accordance with the manufacturer's instructions in accordance with the product's characteristics and intended use.
6.2. The product description in the online store is for information only and may differ in nature. The online store does not guarantee the compliance of the product with any wishes or purposes of use of the buyer.
6.3. Claims regarding the conformity of the product with the provisions of the contract are resolved in accordance with the provisions of the Consumer Rights Protection Law.
6.4. The seller's obligations do not apply to defects caused by improper use, transportation and / or storage of the goods, as well as to the normal wear and tear of the goods during its operation. The product warranty terms can be found in the section: "Warranty, Care and Use Terms".

7.1. The buyer, who is considered a consumer in accordance with regulatory enactments, has the right to refuse to purchase the product at a distance in accordance with regulatory enactments within 14 days from the delivery of the product. In case of withdrawal, the buyer is obliged to return the product purchased in the online store to the Seller. The Buyer is obliged to cover the costs of handing over the goods to the Seller in accordance with regulatory enactments. The buyer is obliged to get acquainted with the right of withdrawal on the website of the Internet store in the section "Right of Withdrawal".
7.2. A legal person is not considered to be a consumer within the meaning of the law and legal persons are not subject to the right of withdrawal.
7.3. The Buyer agrees to the processing of their personal data specified in the registration, order and / or obtained using the Online Store for the purposes of order (contract) fulfillment. The seller has the right to transfer to third parties the right to collect the debt, if any, arising from the purchase, for the purpose of debt collection, which also includes the right to use the buyer's personal data to build the buyer's credit history and enter the buyer's data in debt and credit bureau databases. You can find out more about the processing of personal data in the section: "Privacy Policy".
7.4. The website of the online store uses cookies. By using this website, the buyer agrees to the use of cookies for performance / analytical purposes.
7.5. Seller shall not be liable for any costs, losses or damages that may arise as a result of the use of the information provided by Seller or as a result of the website or online store being unavailable for any reason or the operation being disrupted or interrupted. This does not limit the buyer's rights in accordance with the requirements of consumer law. In case the offered product or service is not available, the buyer has the right to terminate the contract unilaterally. In this case, the Seller refunds to the buyer all amounts paid under the contract.
7.6. The buyer assumes all risks and responsibilities for purchases made in the online store, including receipt (acceptance) of the product. Upon delivery of the goods to the buyer, the risk of loss or damage of the goods passes to the buyer from the moment when the buyer or their representative has acquired possession of the goods, except for the cases specified in regulatory enactments.
7.7. Seller shall not be liable for any delay or non-performance, or other non-performance, due to circumstances and obstacles beyond the Seller's reasonable control that could not reasonably have been foreseen, including but not limited to strikes, government orders, acts of war or national emergencies, environmental or climate anomalies, internet connection disruptions, and failures of communications equipment, hardware, and software.
7.8. By visiting, registering and / or placing orders in the Online Store, the buyer agrees to these Terms, including those referenced here. The Seller has the right to amend these Terms at any time by publishing on this website, and the Buyer is obliged to read the Terms before using the online store, registering and / or placing an order. Using the online store, registering and / or placing an order after the publication of any changes to the terms and conditions serves as the buyer's consent to these changes.
7.9. The Seller does not assume any risks or responsibilities if the Buyer has not read or has partially read these Terms.